What this policy covers
This Privacy Policy describes how BrandFlex LLC handles information when you visit our website, contact us, subscribe to updates, or use a BrandFlex account and workspace. BrandFlex determines how information is used to manage its own website inquiries, subscriptions, account administration, and business relationships.
When your organization uses BrandFlex to manage partners, marketing, or incentive programs, we process workspace information on its behalf under its agreement and instructions. Your organization determines how that information is used within its programs. Contact it for questions about its program data or decisions.
Information we handle
Contact and newsletter information includes your email address and any name, message, or product interests you provide. Our website forms also send the page address without its query string or fragment. Contact inquiries may include the product, plan, and billing interval associated with your inquiry. Account and support information includes profile details you provide, workspace membership, authentication information, and communications with us.
Workspace information depends on the features your organization uses. It may include partner and contact records, marketing content, uploaded documents, program submissions, claims, approvals, and related activity.
Technical and usage information may include IP addresses, browser and device information, sign-in and security events, errors, and interactions with the platform. Authorized integrations may provide additional information selected by your organization.
How information is used
We use information to respond to inquiries, send updates you request, create and secure accounts, provide workspace features, process requests, send service messages, provide support, diagnose problems, and understand and improve the service.
Contact inquiries are used to respond to your request and follow up about it. The newsletter form is a separate request to receive product updates and announcements.
We also use information to prevent abuse, investigate security incidents, enforce agreements, and meet legal obligations. Workspace data is processed according to your organization’s instructions and applicable agreements.
Cookies and browser storage
When you sign in to the platform, cookies or browser storage support sign-in, session continuity, security, and preferences such as appearance. Blocking or clearing this storage may prevent parts of the platform from working. The public website contact and newsletter forms do not require a platform account.
We record product interactions and technical diagnostics to understand use and troubleshoot problems. The analytics and monitoring services configured for your organization may receive these events.
Retention and security
Retention depends on the type of information, the purpose for which it is processed, your organization’s agreement and instructions, and applicable legal obligations. Backup, audit, security, and legal records may be retained separately from active workspace records.
We use technical and organizational measures to protect information. No system can guarantee complete security. Tell us promptly if you suspect unauthorized access to your account.
Where information is processed
Information may be processed in the United States and other locations where BrandFlex or its service providers operate. Any contractual hosting-region or international-transfer requirements are governed by the applicable agreement.
Your choices and requests
You can update available profile details and preferences in your account. For access, correction, deletion, export, or other privacy requests, contact [email protected]. Rights and available responses depend on applicable law and the information involved; we may need to verify your identity.
For information controlled by your organization, contact its administrator first. We may refer your request to that organization or assist it under its instructions. To stop receiving BrandFlex promotional emails, use the unsubscribe link in the message or contact [email protected]. Essential account and service messages may still be sent.
Business users
BrandFlex is intended for business users and is not directed to children. Contact us if you believe a child has provided personal information through the service.
Updates and contact
We may update this policy as the service or our practices change. We will update the revision date and provide notice of material changes through appropriate channels.
Contact BrandFlex LLC at [email protected] with privacy questions.
Questions? Contact BrandFlex.